FAQs

How do I order a pie for the week of Thanksgiving?

To order, go to our Holiday Pies page. Select the pies you’d like and follow the prompts. All orders for Thanksgiving are online. Please do not email your order.

I want to order a pie the weekend after Thanksgiving, but I don’t see that available online?

Our small hard-working team is working their (our) butt off that week. It’s like the Superbowl of baking. I gotta give them some time to rest.

How do I make a change to an order I already placed?

If you want to change the quantity or type of pie after you have already placed an order, please email us at info@ilovepiebakeshop.com. We will get back to you in 2-3 business days. Please include the full name used to place the order in the email along with the requested changes. If the amounts change, you may be invoiced for the difference. If you are canceling part of your order, there is a 10% cancellation fee if before 11/14.

I want to pick up my order earlier in the week but only Wednesday is available online. Can I pick it up on Monday or Tuesday?

Unfortunately, we need to block time to make the pies and fill some corporate orders. We also have a small team and I just can’t overwork them.

I had a change of plans and need to cancel my order. How do I do that?

Please email us your cancellation request. If it is before 11/14/21, we will issue you a refund minus a 10% cancellation fee. We will send you an email acknowledging your request. Afterward, please allow up to a week to see the refund back onto the card/account you used to place the order. No refunds are available after 11/14/21.

Do you offer a vegan or gluten-free option?

Unfortunately, we don’t have these options at this time.

I want to order a pie from the menu but can an ingredient be excluded due to preferences or allergies?

We don’t take custom orders during holidays. We don’t have the resources or time to handle individual orders. We have learned the hard way that these can fall through the cracks among so many pies.

I don’t see my favorite pie on the menu. Can I order it for Thanksgiving?

Unfortunately no. Our Thanksgiving menu is limited due to the volume of orders we receive. Keeping our menu small helps us streamline the production process and allows us to serve as many customers as possible.

I placed an order online and I need to pick up before the window of time I selected. Will my pies be ready earlier?

Pre-orders cannot be changed to an earlier time. We are making all pies as fresh as possible and are packaging pies up prior to each pickup window. If you come earlier, your pies will not be ready. For example, if your pick up window is 2 pm – 3 pm, you can pick up anytime after 2 pm.

I’m going to be running late – can I pick up my order after my pick up window?

Yes. We will hold your order until you pick up. Please know that we will be closing after the last scheduled pickup. We highly recommend calling us to let us know you’ll be running behind.

I’m not going to make it before you are scheduled to close, can you please wait for me?

Unfortunately, we cannot stay late past our scheduled time. Any pies not picked up by the end of the day on Wednesday are forfeited and refunds cannot be issued. We are closed on Thursday.